How do I upgrade my plan, change region, or change the billing cycle?

All of the following operations are self-service on the product details page. If an option is not shown, the product does not currently support it.

Upgrade your plan

Click Upgrade in the left menu of the product details page, choose the target plan, and pay the difference. The difference is prorated based on the remaining days of the current period.

Your IP and data are kept after the upgrade. After payment is complete, please reboot the server from the product details page for the new configuration to take effect.

Upgraded services are no longer covered by the refund guarantee. Downgrades are not currently supported.

Change region or route

If the product details page provides a Change Region option, you can view the available regions, fees, and whether data is kept there. Regions not listed in that option cannot be switched to.

Change the billing cycle

If the product details page provides an option to change the billing cycle, you can change it yourself. If there is no option, please submit a ticket to ask before renewal.

Reinstall the system

Use Reinstall OS on the product details page to reinstall it yourself; support does not reinstall on your behalf. Reinstallation clears data inside the system, so back up first.