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What should I do if I forgot my VPS password?

The initial password can be found on the product details page or in the activation email. The username is usually root.

Reset the password​

If the left menu of the product details page has Change Password, you can set a new password there.

After submitting, the system may need to reboot the VPS to apply the new password. Please wait a few minutes before logging in, and do not immediately reset it repeatedly.

If the page has no password change option (some LXC products), you can reset the password by reinstalling the system. Reinstallation clears data inside the system, so back up first.

Password still not working​

Please first confirm:

  • You are using the correct IP and SSH port (see Why is the SSH port of a dedicated VPS not 22?).
  • The username is root.
  • Every symbol in the password is typed correctly, and no spaces were included when copying.
  • You can first try logging in through the VNC console on the product details page.

If you changed the system password or SSH configuration yourself, the password shown in the panel may no longer be valid.

If you still cannot log in, please provide in your ticket the service ID, the connection command you used, and a full screenshot of the error.