VPS refund policy

Refund rules are governed by the Terms of Service. The following is a summary.

All of the following must be met

• The request is made within 7 days of account registration.
• It is a new customer's first service.
• Requests made more than 24 hours after registration are subject to a $1 processing fee.

No refund in any of the following cases

• Paid with Bitcoin.
• Orders other than a new customer's first service.
• Renewal invoices (only the first payment for a new service is refundable).
• Services suspended or terminated for violating the AUP or Terms of Service.
• Used traffic has reached 5% of the plan allowance or 20GB.
• Services that have been upgraded.
• The dedicated IPv4 was blocked after purchase.
• Services for which a gift VPS has been claimed; the gift VPS itself is also non-refundable.

If a product page separately states that the product is non-refundable, the product page prevails.

How to request

Submit a ticket with the service ID or product name and the refund reason. Support will process it after confirming eligibility.

The refund destination and processing time vary by payment method. Turning off auto-renewal or canceling a service is not in itself a refund.