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VPS refund policy

Refund eligibility depends on the product type, activation time, resource usage, and order status. The final result is subject to manual review in the support ticket.

Submit a refund request​

When requesting a refund, please provide:

  • Service ID or product name to refund.
  • Refund reason.
  • Whether you accept a refund to account balance.

Processing notes​

Support will review the product status, usage records, and related policies. Some products, promotional orders, or services with substantial resource usage may not be refundable, or may only be handled according to the actual situation.

After a refund request is approved, the refund destination and processing time depend on the original payment method or account balance handling rules.