What should I do if I paid but the service is not activated?
If you have completed payment but the service is still not activated, first check the invoice status.
Possible reasons
- The invoice has not been marked as successfully paid.
- The payment callback is delayed.
- Inventory or the automatic provisioning module is still processing the order.
- Some products require manual confirmation or queued delivery.
Please provide in your ticket
- Order number or invoice number.
- Payment time.
- Payment method.
- Product name.
Support will continue checking based on the invoice and order status.