What should I do if I paid but the service is not activated?

Services are usually activated automatically after the invoice is paid successfully, and an email is sent once activation is complete. If the service is still not activated after payment, first check on the invoice page whether the invoice status is Paid.

Possible reasons

• The invoice has not been paid successfully, or the payment callback is delayed.
• Automatic provisioning is queued; please wait a few minutes.
• When paying with USDT, the amount did not match the amount shown on the payment page, or the payment page had expired.

Notes on USDT payments

Transfer the exact amount shown on the payment page (including decimals) on the network shown, and complete it within the payment page's validity period. Transfers with a mismatched amount or made after expiry cannot be credited automatically and require a ticket for manual processing.

Please provide in your ticket

• Invoice number.
• Payment time and payment method.
• Transaction ID or payment screenshot (for USDT, provide the transaction hash).

Support will continue checking based on the invoice and order status.