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What should I do if the control panel shows a backend task error?

If you see a backend task error when rebooting, reinstalling, powering on, or powering off a server from the control panel, the task queue or host connection may be temporarily unavailable.

Suggested steps​

  • Wait a few minutes and try again.
  • Do not repeatedly submit the same operation.
  • If the error still appears after about 30 minutes, submit a ticket.

When submitting a ticket, please provide:

  • Service ID.
  • Operation type, such as reboot, reinstall, or power on.
  • Screenshot of the error.
  • Approximate time when the error appeared.